This issue seems to be a miscommunication or incompatibility between the Honda app, the Octopus app, and the Myenergi Zappi charger. Here are some steps you can take to troubleshoot and resolve this issue:
1. Double-Check Charger Settings
Zappi Charging Modes: Ensure that the Zappi is in the correct mode for scheduled charging (e.g., “Eco+” or “Fast”).
Update Firmware: Check if the Zappi charger has the latest firmware via the Myenergi app. Firmware updates often resolve compatibility issues.
Reconnect Zappi to Wi-Fi: A poor connection might prevent the schedule from activating.
2. Confirm Octopus Integration
Octopus API Settings: If Octopus Go/Intelligent is managing the schedule, ensure that the Zappi and Octopus app are correctly linked.
Check Schedule Sync: Verify the scheduled charging window in both the Octopus app and the Honda app to ensure no overlaps or conflicts.
3. Honda App Configuration
Set Charging Timer: Confirm the timer in the Honda app matches your intended overnight schedule.
Disable Honda App Temporarily: If the Honda app is conflicting with Octopus or Zappi, disable its timer feature and rely solely on the Zappi/Octopus scheduler.
4. Test Charging Without a Schedule
Plug the car into the Zappi without any timers activated (on any app).
Manually start a charge to see if the EV still prevents charging.
If this works, the issue is likely with scheduling rather than the charger or vehicle.
5. Contact Support Teams
Octopus Energy: They may need to reset your Intelligent setup or provide insights into the communication between their app and the charger.
Myenergi Support: They can guide you through Zappi’s integration with Octopus and check for potential issues.
Honda Support: If the Honda app is causing conflicts, they might provide a workaround or update to fix it.
6. Compare with Your Leaf Experience
The Nissan Leaf uses a different charging system, so issues with the Honda might stem from its unique charging protocols.
Mention this to Honda support—they may recognize a known issue with the Honda and Zappi setup.
Common Resolutions Reported by Other Users
Reset Timer Settings: Delete all timers in the Honda app and Octopus app, then set a new timer only in one app (preferably Octopus).
Charge Immediately: If the EV prevents charging, temporarily disable all schedules and test the immediate charging mode on Zappi and Honda.
Zappi Boost Mode: Some users resolved the issue by using Zappi’s manual “Boost” function to override timers.
If you still face issues after trying these steps, providing detailed logs/screenshots to the support teams will help them diagnose the problem faster. Let me know how it goes!
1. Double-Check Charger Settings
Zappi Charging Modes: Ensure that the Zappi is in the correct mode for scheduled charging (e.g., “Eco+” or “Fast”).
Update Firmware: Check if the Zappi charger has the latest firmware via the Myenergi app. Firmware updates often resolve compatibility issues.
Reconnect Zappi to Wi-Fi: A poor connection might prevent the schedule from activating.
2. Confirm Octopus Integration
Octopus API Settings: If Octopus Go/Intelligent is managing the schedule, ensure that the Zappi and Octopus app are correctly linked.
Check Schedule Sync: Verify the scheduled charging window in both the Octopus app and the Honda app to ensure no overlaps or conflicts.
3. Honda App Configuration
Set Charging Timer: Confirm the timer in the Honda app matches your intended overnight schedule.
Disable Honda App Temporarily: If the Honda app is conflicting with Octopus or Zappi, disable its timer feature and rely solely on the Zappi/Octopus scheduler.
4. Test Charging Without a Schedule
Plug the car into the Zappi without any timers activated (on any app).
Manually start a charge to see if the EV still prevents charging.
If this works, the issue is likely with scheduling rather than the charger or vehicle.
5. Contact Support Teams
Octopus Energy: They may need to reset your Intelligent setup or provide insights into the communication between their app and the charger.
Myenergi Support: They can guide you through Zappi’s integration with Octopus and check for potential issues.
Honda Support: If the Honda app is causing conflicts, they might provide a workaround or update to fix it.
6. Compare with Your Leaf Experience
The Nissan Leaf uses a different charging system, so issues with the Honda might stem from its unique charging protocols.
Mention this to Honda support—they may recognize a known issue with the Honda and Zappi setup.
Common Resolutions Reported by Other Users
Reset Timer Settings: Delete all timers in the Honda app and Octopus app, then set a new timer only in one app (preferably Octopus).
Charge Immediately: If the EV prevents charging, temporarily disable all schedules and test the immediate charging mode on Zappi and Honda.
Zappi Boost Mode: Some users resolved the issue by using Zappi’s manual “Boost” function to override timers.
If you still face issues after trying these steps, providing detailed logs/screenshots to the support teams will help them diagnose the problem faster. Let me know how it goes!